Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. However, we test all battery-operated items to make sure they are working properly before shipping them, and most rechargeable toys have manufacturers' warranties.
If you are having trouble with a toy you purchased from us, please call or email us first to begin the troubleshooting process. If we cannot resolve the issue, we will ask you to bring or ship the toy to us. When bringing a product in for troubleshooting, please clean it thoroughly and place it in a plastic bag. Include the original packaging (if possible) and original receipt, as well as the toy's charging cord (if applicable). With rechargeable toys, we will likely keep it overnight to test it on your charger as well as ours. When troubleshooting is complete, we will contact you with the results and next steps.
If the merchandise you purchased is confirmed to be defective and does not have a manufacturer's warranty, we will honor our 30 day guarantee and provide a replacement upon receiving the original. The replacement product will be the same product as the original. For toys without warranties, you must contact us within 30 days of purchase. All returned items must have original receipt, complete packaging, all original parts, batteries, cords, controls, blank warranty cards and instructions etc.
We issue a refund in the form of store credit if cancellation is at least 24 hours prior to the event.
She Bop's web site (www.sheboptheshop.com) provides its services to you subject to the following conditions. By accessing the information and images on www.sheboptheshop.com, and/or by ordering from www.sheboptheshop.com, you agree to be bound by the following Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use She Bop's web site. She Bop ® may modify these terms any time without notice.
None of the products, services, or information sold or distributed through www.sheboptheshop.com are intended for use without appropriate health and safety knowledge on the part of the user. While we may occasionally provide suggestions for how to use our products more safely, it is the user's responsibility to ensure that they are not used in any way that could prove harm to the user or to others.
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You expressly agree that She Bop ® shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from your use of this www.sheboptheshop.com in any way, or from the use of any products purchased through www.sheboptheshop.com.
The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the package carrier service used for delivery.
She Bop ® makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, She Bop ® does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its web site or otherwise relating to such materials or on any sites linked to this site.
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This license shall automatically terminate if you violate any of these restrictions and may be terminated by She Bop ® at any time.
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Any unauthorized use terminates the permission or license granted by She Bop ®.
In no event shall She Bop ® or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on She Bop's web site.
The materials appearing on the She Bop's web site could include technical, typographical, or photographic errors. She Bop ® does not warrant that any of the materials on its web site are accurate, complete, or current.
She Bop ® may make changes to the materials contained on its web site at any time without notice.
She Bop ® has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by She Bop ®. Use of any such linked web site is at the user's own risk.