FAQ
What are my options for shopping at She Bop?
Aside from shopping with us online, USPS shipping for online shoppers (see below), we have two brick and mortar shops in Portland, Oregon located at 909 N. Beech St (Historic Mississippi District) and 3213 SE Division. Find our hours, addresses, and phone numbers here.
In-Store Pick-Up at our N. Mississippi St. Location
We offer local order pick-ups at our North Portland store. Please click here for our complete in-store pick-up instructions.
USPS Shipping
She Bop ships our customer orders via United States Postal Service Ground Advantage (USPS Express available upon request). We ship everywhere in the United States and Canada and are usually able to ship to other countries by request. For an International shipping estimate, please email us at [email protected] with your country, mailing address, and the items you would like to purchase.
Domestic shipping is $10 flat rate for Ground Advantage class mail and $40 flat rate for Canada.
Where do I enter a promo code (discount code, virtual gift certificate code, etc) at check-out?
Click the cart icon in our upper right menu to view the first check-out page. There is a "Discount Code" box under the list of cart contents. Enter the promo code in the box and click "Apply." The page will reload and a message will appear at the top of your cart, either confirming the code has been applied (green) or alerting you to an issue with the code (red). Once the code has been applied, you can click "Proceed to Checkout" to complete your transaction. You may only use one discount code per transaction.
Why do I have to input an address for a class sign-up or a pick-up order?
If you select in-store pick-up or purchase a class, an address must be entered at check-out. Our webstore system requires a shipping address for all orders, whether or not the order is physically being shipped. You will need to choose "ship to this address" and click through to the next section to select in-store pick-up or class sign-up.
Is your shipping discreet?
Yes! We use plain brown boxes for shipping, so your package will be discreet. The return address is listed as "SB, LLC" for your privacy.
Do you ship your items from a warehouse? If so, where is that located?
We ship directly from our Mississippi Avenue store in Portland, Oregon. She Bop reuses the packing materials from our incoming shipments to pack our outgoing shipments to be more eco-friendly.
I tried to place an order online but it was declined. Why didn’t my order go through?
In most cases, when an order doesn't go through it is because a credit card payment was declined due to a typo in the billing address or a ZIP code mismatch with what your bank has on file for your card.
- Please check the billing ZIP code for your credit card (this may not be your current billing zip if you recently moved) and try again.
- We also have the option for PayPal, and transactions done through PayPal tend to have a bit more success. You do not need to have a PayPal account to complete the transaction (there is a guest option).
- If neither of the above options are working for you, we'd be happy to process your order over the phone. Our phone number is 503-473-8018.
I had trouble placing an order and now there are multiple charges on my card, what do I do?
When there are attempted transactions, the order may "touch" your bank account and show as pending, but will fall off when the bank settles. Rest assured none of your first attempts will go through.
I signed up for an online workshop — how do I get the Zoom class login information?
Our Education Coordinator will send the login info and online classroom link via email 3 days prior to the workshop and then again 1 hour prior to start time. If you signed up for a class within 24 hours of when it is scheduled, you will receive the email 1 hour before class begins.
If you have not received an email from us by 3 pm on the day of class, please email us with your name and order number at [email protected].
The item I purchased doesn't work for me, could I do a return/exchange?
Due to the sensitive nature of our products, we do not offer satisfaction guarantees and therefore do not provide returns or exchanges. We test all battery-operated items to make sure they are working properly before shipping, and most vibrating toys have manufacturers' warranties that cover operating malfunction or defects.
If you believe a toy you purchased is defective, you are welcome to contact the manufacturer directly, or we are happy to help troubleshoot the issue if your purchase was made within the last 30 days. Please email us first at [email protected] to begin the troubleshooting process. For more information on our Return Policy, please see our Terms & Conditions page.
I see that you say all of your products are "body-safe" — what does that mean?
She Bop only carries toys that are non-toxic and free of phthalates. For more information on phthalates, check out this post on our blog.
All our insertable toys are non-porous and made from easy-to-clean materials, such as 100% silicone, stainless steel, glass, or ABS plastic. The lubricants we carry are all paraben- and glycerin-free, and many are organic and pH balanced.
A product I want is sold out online. When will it come back in stock?
Our online shop is directly linked to the inventory at our North Portland location. You are welcome to call or email us if you would like us to check inventory for the item at our SE Division location or give you an estimate on when it might be back in stock (503-473-8018 / [email protected]).
