Return Policy

Due to the sensitive nature of our products, we are unfortunately not able to provide returns or exchanges. However, we test all battery-operated items to make sure they are working properly before shipping them, and most vibrating toys have manufacturers' warranties. 

If you are having trouble with a toy you purchased from us, you are welcome to contact the manufacturer directly, or we are happy to help troubleshoot the issue. Please email us first to begin the troubleshooting process. If we cannot resolve the issue over the phone or via email, we will ask you to bring or ship the toy to us. When bringing a product in for troubleshooting, please clean it thoroughly and place it in a plastic bag. Include the original packaging (if possible) and original receipt, as well as the toy's charging cord (if applicable). We reserve the right to not accept an item for troubleshooting if these steps are not followed.

We keep all items for up to 24 hours in order to thoroughly and properly identify / confirm malfunction. When troubleshooting is complete, we will contact you with the results and next steps.

If the merchandise you purchased is confirmed to be defective and does not have a manufacturer's warranty, we will honor our 30 day guarantee and provide a replacement upon receiving the original. The replacement product will be the same product as the original. For toys without warranties, you must contact us within 30 days of purchase. All returned items must have original receipt, complete packaging, all original parts, batteries, cords, controls, blank warranty cards and instructions etc.

We do not have a satisfaction guarantee. All sales are final and no refunds or returns are given outside of replacement for manufacturer's warranty for defectives.

Privacy Policy

Your privacy is very important to us; we promise never to share, sell, or rent your information with/to ANYONE. We also take confidentiality very seriously with regards to what is discussed/shared with us in the shop, over the phone and via email/website. We will never reveal anything about your shopping experience with anyone else.

All orders are discreetly shipped as "SB LLC" in plain brown packaging or US Postal Service packaging. It will not indicate the origin or contents unless required for international customs purposes. Our business name, She Bop, is not used anywhere on the outside packaging.

Class Cancellation Policy

We issue a refund in the form of store credit if cancellation is at least 24 hours prior to the event.

Standard Shipping

Our method of shipping is USPS Ground Advantage, which is $10 and generally takes 2-5 business days. However, it may take longer depending on where you live and what time of year it is. You can get a delivery estimate here (our zip code is 97227). Orders received prior to 12pm Pacific Standard Time will be shipped within one business day (excluding holidays and weekends). We offer signature confirmation on orders over $200 shipped to apartment buildings and any order over $300.

If you are interested in Expedited Shipping, please contact us and we can give you an estimated shipping quote. To ensure your package arrives safely, we require signature confirmation on all expedited shipments. 

International Shipping

If you live outside the US and Canada and would like to shop with us, please email us with your shipping address and we can see if we're able to fulfill your order. Any item mailed to countries outside of the USA may be subject to the Goods and Services Tax (GST) and/or duty. Orders received prior to 12pm Pacific Standard Time will be shipped within one business day (excluding holidays and weekends).

General Shipping Policies

All orders are discreetly shipped as "SB LLC" in plain packaging or US Postal Service packaging. It will not indicate the origin or contents unless required for international customs purposes. Our business name, She Bop, is not used anywhere on the outside packaging.

It is up to you to know what types of laws exist in your area. We are not responsible for items that authorities decide are to be confiscated. We can not be held accountable for items that are illegal in your state or country.

In the event of a package return due to improper address or other problem, the customer is responsible for covering the fee to reship.

In-Store Pick-Up

We also offer in-store pick-up at our North Portland location! Visit our in-store pick-up page for all the details.

Payment Methods

Payment methods we accept: VISA, Mastercard, Discover, PayPal, and Sezzle.

Terms and Conditions

She Bop's website (www.sheboptheshop.com) provides its services to you subject to the following conditions. By accessing the information and images on www.sheboptheshop.com, and/or by ordering from www.sheboptheshop.com, you agree to be bound by the following Terms and Conditions. If you do not agree with any of these Terms and Conditions, please do not use She Bop's website. She Bop ® may modify these terms any time without notice.

Age and Consent

By accessing the information and images on www.sheboptheshop.com, and/or by ordering from www.sheboptheshop.com, you acknowledge the following:

• That you are 18 years of age or older.
• That the information and images you access on the pages of www.sheboptheshop.com and/or the products you order from www.sheboptheshop.com are not in any way unlawful in your state, province, country, municipality, or other jurisdiction.
• That you consent to view sexually explicit material.
• That by consenting to view sexually explicit material, you waive any future right to take legal action against She Bop ® based on your accessing this material
• That you agree not to distribute information you receive from www.sheboptheshop.com to those under the age of 18 or those who would be violating the law by accessing such material in their jurisdiction.

Appropriate Use of Information and Products

None of the products, services, or information sold or distributed through www.sheboptheshop.com are intended for use without appropriate health and safety knowledge on the part of the user. While we may occasionally provide suggestions for how to use our products more safely, it is the user's responsibility to ensure that they are not used in any way that could prove harm to the user or to others.

None of the information provided on the www.sheboptheshop.com website is intended to replace consultation with a legal professional, physician, mental health professional, or health care provider.

Limitation of Liability

You expressly agree that She Bop ® shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages resulting from your use of this www.sheboptheshop.com in any way, or from the use of any products purchased through www.sheboptheshop.com.

Risk of Loss

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to the package carrier service used for delivery.

Disclaimer

She Bop ® makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, She Bop ® does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Copyright

The materials (text, logos, graphics, images, video or sound clips) contained in the She Bop ® website are the property of She Bop ® or its content suppliers and are protected by U.S. and international copyright and trademark laws. The collection, compilation, assembly and arrangement of all content on this site is the exclusive property of the She Bop ®.

Use License

She Bop ® grants you a limited license to access and make personal, non-commercial use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of She Bop ®. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on the She Bop ® website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by She Bop ® at any time.

You may not copy, frame, or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of She Bop ® without express written consent. You may not use meta tags or any other ““hidden text”” utilizing She Bop's name or trademarks without the express written consent of She Bop ®.

Any unauthorized use terminates the permission or license granted by She Bop ®.

Limitations

In no event shall She Bop ® or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on She Bop's website.

Revisions and Errata

The materials appearing on the She Bop's website could include technical, typographical, or photographic errors. She Bop ® does not warrant that any of the materials on its website are accurate, complete, or current.

She Bop ® may make changes to the materials contained on its website at any time without notice.

Links

She Bop ® has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by She Bop ®. Use of any such linked website is at the user's own risk.